Replacements and Returns
You can return the ordered products or have them replaced within 30 days of their receipt.
The replacement or return costs are borne by the Buyer.
The replacement or return can also be made in person at the store in Al. Jerozolimskie 49 in Warsaw.
The goods to be replaced or returned must be unused.
Purchased goods that are to be replaced or returned should be sent back to the company's address together with a statement of withdrawal from the agreement and a proof of purchase (cash register receipt, invoice) and account number.
Please pack the goods properly to prevent damage. The shoe box should not be directly taped with packaging tape. If the product being improperly packed and the box is damaged, we reserve the right to deduct the costs of the box.
Address for replacements and returns:
ALU TRADING Sp. z o.o.
Al. Jerozolimskie 49/20
00-697 Warsaw
Poland
Model withdrawal form:
Statement of withdrawal from the agreement:
To: ALU TRADING Sp. z o.o., Al. Jerozolimskie 49, 00 697 Warsaw.
I hereby withdraw from the purchase agreement for the following items...
Date of conclusion of agreement to collect the product...
Consumer’s full name.....
Consumer's address....
Consumer's signature only if the form is sent as a hardcopy.
Details for return payment (invoice number and account holder's full name)....
Date........
Please help us improve our offer by giving the reason for the return...
Thank you.
Link to Model withdrawal form - model-withdrawal-form.docx
Complaints
Warranty: 2 years
In the case of a complaint, please fill in the form, which can be found in the link below and send it back to the shop together with the shoes subject to complaint and the cash register receipt.
Please make sure the shoes are clean.
Time needed to consider the complaint is about 14 days.
SHIPPING ADDRESS (also stated on the receipt):
ALU TRADING Sp. z o.o.
Al. Jerozolimskie 49/20
00-697 Warsaw
Poland